Streamline, prioritize and resolve questions, or simply answer as they come along. You’re in control of how you manage tickets, every step of the way.
Ticket status tells you exactly how your support desk looks like. Know exactly who’s waiting and who’s been taken care of at a simple glance.
Sorting and filtering with advanced search is a breeze with Fluent Support. Improve response rates and make your agents’ lives a whole lot simpler.
Tags let you identify tickets and label them to match your management style. Turn Fluent Support into your own system.
Setting up Fluent Support takes less than 5 minutes. From downloading to answering tickets, you’ll be in business before your morning coffee gets brewed.
Starting fresh doesn’t mean starting from scratch. Bring your support tickets from leading help desk platforms and pick up right where you were.
Add individual inboxes for every business you have. Say goodbye to confusing tickets piling in the same inbox without hopping tabs. You can add as many inboxes you need, no limits.
A customizable ticket portal lets you maintain your branding throughout your website and your support desk. A streamlined customer experience awaits.
Products can be a headache, especially if your store has thousands. Fluent Support lets you create products for mapping tickets. Find out the products customers love (or hate!) right in your reports.
Knowing who you’re doing business with is beyond necessary. Find all customer information in easily accessible contact profiles, designed to make support tasks simple.
Workflows can be deployed manually or automated. With Fluent Support, repetitive and time consuming tasks will become a thing of the past.
No more repetitive messages or confusion. Receive instant notifications when multiple agents enter the same ticket, ensuring clarity on who’s in charge.
Fast responses are the only way to win. Saved replies let you answer questions before the customer can even think about the competition.
Bookmarks, Notes, Mentions
Take your customer support to the next level with AI-driven tools in Fluent Support. Quickly summarize messages, analyze tone, and generate custom responses.
Connect FluentCRM and Fluent Support to get the complete picture of your customer base. Run campaigns and automations using Fluent Support tags in CRM.
With WorkFlows you can assign agents to new tickets automatically. No need to search for who’s available. Add agents based on products, work load or any custom tags you want.
Inboxes are essential, but customers rely on Emails just as much. Fluent Support turns all your email queries into tickets, so you can resolve without missing a beat.
Know exactly which agents are performing, which customers need more care and products that need a ready fix
Control your support with custom permissions for every agent. Manage your system exactly the way you want to.
Not everyday is the same for a support team. Activity Logs let you track every action taken by agents in real-time.